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| General FAQ - IK Multimedia webpage- Support Area/Online Store: |
| How can I contact IK Multimedia Tech Support? |
- First check the FAQ page http://www.ikmultimedia.com/FAQ.php.
- If you cannot find your answer send an email to support here and we'll respond as
soon as possible.
- Call our Tech Support Service:
USA: (954)846-9866
UK Toll Free: (0800)0934066
- In the Support area of our website http://www.ikmultimedia.com
- Log in into the User Area and click on the Submit a Support request link.
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| What is the User Area? |
The User Area is a special section of our website specifically designed for our users needs.
Through the User Area, each member of our registered user’s database will be able to:
- Request a new Authorization Code
- Submit a Support Request
- Download Software updates and free contents
- Edit your Personal and Product data
- Customize your Username/Password
- License Transfer Process
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| What do I have to do to become an IK Registered User? |
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You have to invest in at least one of our award-winning products and then register it.
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| How can I access the User Area? |
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Please go to http://www.ikmultimedia.com and click on the User Area link
(left side of the page, under Support).
To access the User Area for the first time, you have to Log in with the Username and Password that you’ve received
from us via email after your first IK product registration. If you have already changed your Username and Password,
please use your most current information to Log in .
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| Where can I get the latest software updates? |
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Please log in into the User Area and click on the Download Software updates
and free contents link .
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| Where can I change my Username/Password? |
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Please log in into the User Area and click on the Customize your Username/Password link.
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| Where can I manage my personal and product data? |
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Please log in into the User Area and click on the Edit your personal and product data link.
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If you need more assistance,
Contact the IK Multimedia Support Service |
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