Welcome to the AmpliTube FAQ page Quick Links
To quickly find the most frequently asked questions, check the Quick Links. To have an overview of the posted content, check first the subcategory that includes the topic of your question (in bold). Also, if it is necessary you can use the Keyword Search option.

If you cannot find an answer to your technical question, please send an email to support here and we'll respond as soon as possible.

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IK Multimedia FAQ		  
Contents
Keyword Search:
 
  1. AmpliTube 2 - Vista:
    1. What do I have to do to use AmpliTube 2 in my Vista machine ?
    2. I upgraded my PC’s Operative System from XP to Vista. What do I have to do to use AmpliTube 2 ?
    3. After installing AmpliTube 2 in my Vista machine, I get the following error message after launching it: Registry Error - Please ensure this product has been installed properly. What should I do?
  2. AmpliTube 2 Live - Vista:
    1. I bought a computer that has Vista installed on it. What do I have to do to use AmpliTube 2 Live ?
    2. I upgraded my PC’s Operative System from XP to Vista. What do I have to do to use AmpliTube 2 Live ?
    3. In my Vista machine, I get the following error message after installint and launching AmpliTube 2 Live: Registry Error - Please ensure this product has been installed properly. What should I do?
  3. AmpliTube 2 v2.1 – Standalone:
    1. How can I use AmpliTube 2 v2.1 as a standalone application?
    2. Which are the main AmpliTube 2 v2.1 improvements?
    3. How can I launch AmpliTube 2 v2.1 as standalone?
    4. Could you explain me how to set up the Audio Configuration?
  4. AmpliTube 2 v2.1 Standalone – SpeedTrainer:
    1. What is the SpeedTrainer?
    2. Could you explain me the main SpeedTrainer Controls?
    3. How does the A/B buttons work?
    4. How can I Trim my loop?
  5. AmpliTube 2 v2.1 Standalone - Waveform Display:
    1. I’m importing a stereo audio file but only one channel is visible in the Waveform Display. Why?
    2. What does the “-”and “+” signs represent?
    3. Which is the benefit of using the Horizontal Scroll Bar?
  6. AmpliTube 2 v2.1 Standalone - Tempo and Pitch adjustment:
    1. How can I use the Tempo feature in a musical way?
    2. How can I use the Pitch feature into my daily practice routine?
    3. In the Stomp and Amp module, I’ve changed the Pan knob position. However, I’m not able to hear these changes. Why?
  7. AmpliTube 2 v2.1 Standalone – SpeedTrainer Values Indication:
    1. Where are all the SpeedTrainer Controls and Metronome Volume values shown?
    2. What does the Peak Meter represent?
    3. Where is the CPU load value displayed?
  8. AmpliTube 2 v2.1 Standalone - Metronome:
    1. How does the Metronome work?
    2. How Tempo values are measured?
    3. Where are the Metronome Tempo values displayed?
    4. How can I change the Metronome Tempo?
    5. How can I use AmpliTube 2 v2.1 Metronome as a learning tool?
    6. Which is the difference between the SpeedTrainer Tempo knob and the Metronome Tempo knob?
    7. While installing AmpliTube 2 v2.1 in my PC, this error message appears “Installshield error 6001”. What should I do?
  9. AmpliTube 2 – Digidesign Compatibility:
    1. Where can I download the Mac Intel version of AmpliTube LE included in the Pro Tools Ignition Pack?
    2. Which Digidesign systems are supported by AmpliTube 2?
    3. How can I open AmpliTube 2 in Pro Tools?
    4. How can I monitor AmpliTube 2 in Pro Tools 7.x while I’m performing or recording?
    5. Which Digidesign plug-ins formats are supported by AmpliTube 2?
    6. Which is the maximum Sampling Rate supported by AmpliTube 2?
    7. I’m running ProTools TDM ver. 6.9.2 and AmpliTube 2 does not show up in a mono track.
  10. AmpliTube 2 - Steinberg products:
    1. AmpliTube 2 is not recognized as a plug in by Cubase SX. What should I do?
    2. Using AmpliTube 2 in early Cubase SX 2/3 or Nuendo 2/3 versions freezes its GUI.
  11. AmpliTube 2 - Digital Performer:
    1. AmpliTube 2 crashes Digital Performer 4.6 on OSX 10.3.9 at the “gathering info” initialization phase.
    2. In Digital Performer 4.6, I’m not able to use AmpliTube 2 (via the mono to stereo track configuration). Also, the Automation parameters are not visible either. What should I do?
    3. AmpliTube 2.0 is not available as an insert option in Digital Performer 4.6, 10.3.9. I’ve already downloaded and installed the AmpliTube 2.0.2 OSX 10.3.9 Patch. What should I do next?
  12. AmpliTube 2 - Installation Manual:
    1. In the AmpliTube 2 User Manual I couldn’t find any information related to how to install the program.
  13. AmpliTube - AT Live/ AT LE/ AT1:
    1. Is AmpliTube 1 compatible with MacIntel machines?
    2. How do I upgrade to AmpliTube Plug-in for Mac OS X?
    3. What is AmpliTube Live?
    4. Why does AmpliTube hiss or make static noise?
    5. I can't find AmpliTube in my programs menu, how do I open AmpliTube?
    6. After I've downloaded and installed the newest AmpliTube updates, the Authorization Wizard pops up
    7. MAC: Problems with Sample Tank and AmpliTube in Logic 5.5
    8. I have upgraded to Logic 7 and now AmpliTube does not work anymore.
    9. I’ve installed AmpliTube in my PC. However, it does not show up in Pro Tools 6.x.
    10. I’ve upgraded to Digital Performer on Panther, and now AmpliTube does not show up anymore.
    11. While installing AmpliTube in MAC OSX I received this message (Error creating folder. 1008:9,-5000 access denied error)
    12. When I load AmpliTube in Pro Tools and try to authorize it, the Demo & Register buttons do not work. The plug in just freezes up.
    13. I’ve received this ProTools error: DAE error #7401 while loading AmpliTube.
  14. General FAQ - Authorization/Registration/Password:
    1. What is the Serial Number?
    2. Where can I find my IK product Serial Number?
    3. Why is the Wizard rejecting my Serial Number?
    4. During the Product Registration process I received this message: “The serial number is already registered…”
    5. I received this message: “The Serial number has been already registered by another user.”
    6. What is the Digital ID ?
    7. Where can I find my Digital ID?
    8. Why is my Digital ID rejected, during my Online Registration process?
    9. What is the Authorization Code ?
    10. I’ve already registered my product online, but I didn’t get an Authorization Code.
    11. How can I get a new Authorization Code?
    12. I have uninstalled and installed an IK product in the same computer. Do I need a new Authorization Code?
    13. Can I use the same Authorization Code on more than one computer?
    14. I have already installed, registered and authorized the IK product in my main computer. What I have to do to use the same IK Product in other computer?
    15. Is there any comparison chart related to the 3 codes required during the Registration/Authorization process?
    16. Where can I find my Serial Number, Digital ID and the Authorization Code of a registered IK Product?
    17. I need to log in into the User Area but I forgot my User name and Password. What should I do?
    18. I need to log in into the User Area but I forgot my username and password. After I entered my email (in order to get a new log in information) I received this error: “The Email Address supplied is not associated to any IK User”. What should I do?
  15. General FAQ - IK Multimedia webpage- Support Area/Online Store:
    1. How can I contact IK Multimedia Tech Support?
    2. What is the User Area?
    3. What do I have to do to become an IK Registered User?
    4. How can I access the User Area?
    5. Where can I get the latest software updates?
    6. Where can I register an IK Multimedia Product?
    7. Where can I change my Username/Password?
    8. Where can I manage my personal and product data?
    9. Where can I find the Online Store?
  16. General FAQ - Updates:
    1. Do IK products support Windows Vista?
    2. After installing all the IK software included in the Total Studio bundle in my Vista machine, I get the following error message after launching some of them: Registry Error - Please ensure this product has been installed properly. What should I do?
    3. Where can I download the latest IK products updates that are compatible with Cubase 4, Live 6, etc?
    4. Are all IK products compatible with Macintosh computers using Intel processors? Where can I find the updates?
    5. Do I need to pay for the IK Mac Intel Update?
  17. General FAQ - License:
    1. I'd like to transfer my IK product license to another person. How can I do that?
    2. Where can I buy a License Transfer Credit?
    3. Can I install IK products on multiple computers?
 
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