Welcome to the CSR FAQ page Quick Links
To quickly find the most frequently asked questions, check the Quick Links. To have an overview of the posted content, check first the subcategory that includes the topic of your question (in bold). Also, if it is necessary you can use the Keyword Search option.

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IK Multimedia FAQ		  
Contents
Keyword Search:
 
  1. CSR 1.1 - Vista:
    1. I bought a computer that has Vista installed on it. What do I have to do to use CSR?
    2. I just upgraded my PC’s OS from XP to Vista. What do I have to do to use CSR?
  2. CSR – Mac Intel related:
    1. CSR 1.0 is not showing up in any of my host applications installed in my Mac Intel machine. Why?
    2. Do I need an iKey to use CSR 1.0? Is the iKey still needed with CSR 1.1?
  3. CSR – Installation/Registration/Authorization:
    1. I have already installed, registered and authorized CSR in my main computer. What do I have to do to use CSR in other computers?
    2. How can I get a new Authorization Code?
    3. I just bought CSR. What should I do to register and authorize my new product?
    4. I’m a registered CSR 1.0 user and now I’d like to update to the CSR. 1.1 version. What should I do?
  4. CSR – Pro Tools:
    1. The 'Compare' button (listed on top of the Pro Tools plug-in info box NOT the CSR User Interface Compare A/B button) is already lit when you insert CSR 1.0 Hall, Plate or Room. In fact, the aforementioned Compare button is not functional. Mac only.
    2. In Pro Tools, CSR is not listed as an insert option in any kind of mono tracks. Why?
    3. CSR is not listed as an option in the Audiosuite/Reverb menu. Why?
    4. In stereo tracks inserts, CSR is not available as a multi-mono plug-in. Why?
  5. CSR 1.1 - Cubase SX 3/Authorization Code:
    1. In my Mac (PPC), CSR 1.1 is not saving its Authorization Code.
    2. CSR 1.1 it is not functional in Cubase SX3. Mac (PPC).
  6. CSR – Logic Pro:
    1. In Logic Pro, I’m able to insert only the Room reverb because the other three CSR units are not available in the IK Multimedia folder. What should I do?
  7. CSR 1.0 Macro names/Presets’ delete button:
    1. I’m not able to change the Macro names if there are more than two CSR instances opened. I have a PC.
    2. In my PC, the Presets’ delete button doesn’t work.
  8. General FAQ - Authorization/Registration/Password:
    1. What is the Serial Number?
    2. Where can I find my IK product Serial Number?
    3. Why is the Wizard rejecting my Serial Number?
    4. During the Product Registration process I received this message: “The serial number is already registered…”
    5. I received this message: “The Serial number has been already registered by another user.”
    6. What is the Digital ID ?
    7. Where can I find my Digital ID?
    8. Why is my Digital ID rejected, during my Online Registration process?
    9. What is the Authorization Code ?
    10. I’ve already registered my product online, but I didn’t get an Authorization Code.
    11. How can I get a new Authorization Code?
    12. I have uninstalled and installed an IK product in the same computer. Do I need a new Authorization Code?
    13. Can I use the same Authorization Code on more than one computer?
    14. I have already installed, registered and authorized the IK product in my main computer. What I have to do to use the same IK Product in other computer?
    15. Is there any comparison chart related to the 3 codes required during the Registration/Authorization process?
    16. Where can I find my Serial Number, Digital ID and the Authorization Code of a registered IK Product?
    17. I need to log in into the User Area but I forgot my User name and Password. What should I do?
    18. I need to log in into the User Area but I forgot my username and password. After I entered my email (in order to get a new log in information) I received this error: “The Email Address supplied is not associated to any IK User”. What should I do?
  9. General FAQ - IK Multimedia webpage- Support Area/Online Store:
    1. How can I contact IK Multimedia Tech Support?
    2. What is the User Area?
    3. What do I have to do to become an IK Registered User?
    4. How can I access the User Area?
    5. Where can I get the latest software updates?
    6. Where can I register an IK Multimedia Product?
    7. Where can I change my Username/Password?
    8. Where can I manage my personal and product data?
    9. Where can I find the Online Store?
  10. General FAQ - Updates:
    1. Do IK products support Windows Vista?
    2. After installing all the IK software included in the Total Studio bundle in my Vista machine, I get the following error message after launching some of them: Registry Error - Please ensure this product has been installed properly. What should I do?
    3. Where can I download the latest IK products updates that are compatible with Cubase 4, Live 6, etc?
    4. Are all IK products compatible with Macintosh computers using Intel processors? Where can I find the updates?
    5. Do I need to pay for the IK Mac Intel Update?
  11. General FAQ - License:
    1. I'd like to transfer my IK product license to another person. How can I do that?
    2. Where can I buy a License Transfer Credit?
    3. Can I install IK products on multiple computers?
  12. General FAQ - USB dongle (iKey) related:
    1. Do I need the iKey to run the latest IK products versions?
    2. How can I transfer IK products’ licenses from one iKey to another one?
    3. In order to save USB ports, Can I transfer other companies’ product licenses to my iKey ? And viceversa?
    4. Can I transfer my IK licenses to an iLok key?
    5. If I transfer my license from one iKey to another one, and I enter the Authorization code that I got when I registered it the first time, I get an error that it no longer matches my serial and it refuses me.
    6. Sometimes, when I have multiple iKeys in the same hub my Syncrosoft License Control Center does not recognize one of them.
    7. I need to use my IK product protected by iKey simultaneously on more than one computer. What should I do?
 
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