Welcome to the IK Multimedia FAQ page Quick Links
The FAQ page content is basically organized in two categories; IK General FAQ's and product specific FAQ's. To quickly find the most frequently asked questions, check the Quick Links. To have an overview of the posted content, check first the subcategory that includes the topic of your question, e. g. General FAQ - IK Multimedia webpage - Support Area/Online Store. Also, if it is necessary you can use the Keyword Search option.

If you cannot find an answer to your technical question, please send an email to support here and we'll respond as soon as possible.

For other non technical requests such as Product, Sales, Web info or other topics, please go to: www.ikmultimedia.com/ContactIKForm.php and fill out the Contact Us Form.

Thanks for your collaboration.

IK Multimedia FAQ		  
Contents
Keyword Search:
 
  1. General FAQ - Authorization/Registration/Password:
    1. What is the Serial Number?
    2. Where can I find my IK product Serial Number?
    3. Why is the Wizard rejecting my Serial Number?
    4. During the Product Registration process I received this message: “The serial number is already registered…”
    5. I received this message: “The Serial number has been already registered by another user.”
    6. What is the Digital ID ?
    7. Where can I find my Digital ID?
    8. Why is my Digital ID rejected, during my Online Registration process?
    9. What is the Authorization Code ?
    10. I’ve already registered my product online, but I didn’t get an Authorization Code.
    11. How can I get a new Authorization Code?
    12. I have uninstalled and installed an IK product in the same computer. Do I need a new Authorization Code?
    13. Can I use the same Authorization Code on more than one computer?
    14. I have already installed, registered and authorized the IK product in my main computer. What I have to do to use the same IK Product in other computer?
    15. Is there any comparison chart related to the 3 codes required during the Registration/Authorization process?
    16. Where can I find my Serial Number, Digital ID and the Authorization Code of a registered IK Product?
    17. I need to log in into the User Area but I forgot my User name and Password. What should I do?
    18. I need to log in into the User Area but I forgot my username and password. After I entered my email (in order to get a new log in information) I received this error: “The Email Address supplied is not associated to any IK User”. What should I do?
  2. General FAQ - IK Multimedia webpage- Support Area/Online Store:
    1. How can I contact IK Multimedia Tech Support?
    2. What is the User Area?
    3. What do I have to do to become an IK Registered User?
    4. How can I access the User Area?
    5. Where can I get the latest software updates?
    6. Where can I register an IK Multimedia Product?
    7. Where can I change my Username/Password?
    8. Where can I manage my personal and product data?
    9. Where can I find the Online Store?
  3. General FAQ - Updates:
    1. Do IK products support Windows Vista?
    2. After installing all the IK software included in the Total Studio bundle in my Vista machine, I get the following error message after launching some of them: Registry Error - Please ensure this product has been installed properly. What should I do?
    3. Where can I download the latest IK products updates that are compatible with Cubase 4, Live 6, etc?
    4. Are all IK products compatible with Macintosh computers using Intel processors? Where can I find the updates?
    5. Do I need to pay for the IK Mac Intel Update?
  4. General FAQ - Bundle (Digidesign):
    1. I’m an owner of a MacOS X (Intel & PPC) computer. Where can I download the Mac Intel version of the products included in the Pro Tools Ignition Pack?
    2. I’m a Pro Tools user and I have the Digidesign Bundle. Unfortunately, I’m not able to authorize my AmpliTube LE/T-Racks EQ programs in OSX (even though I’m pasting the provided Authorization codes).
    3. I just upgraded my T-Racks Plug-in (from the Digidesign Bundle version) but I’m not able to authorize it within my Pro Tools session (MAC OSX).
    4. Amplitube LE will not accept its Authorization Code, it says: “Please check Authorization codes”, but I’m sure that they are correct. What should I do?
  5. General FAQ - License:
    1. I'd like to transfer my IK product license to another person. How can I do that?
    2. Where can I buy a License Transfer Credit?
    3. Can I install IK products on multiple computers?
  6. General FAQ - USB dongle (iKey) related:
    1. Do I need the iKey to run the latest IK products versions?
    2. How can I transfer IK products’ licenses from one iKey to another one?
    3. In order to save USB ports, Can I transfer other companies’ product licenses to my iKey ? And viceversa?
    4. Can I transfer my IK licenses to an iLok key?
    5. If I transfer my license from one iKey to another one, and I enter the Authorization code that I got when I registered it the first time, I get an error that it no longer matches my serial and it refuses me.
    6. Sometimes, when I have multiple iKeys in the same hub my Syncrosoft License Control Center does not recognize one of them.
    7. I need to use my IK product protected by iKey simultaneously on more than one computer. What should I do?
 
| AmpliTube | SampleTank | T-RackS | ClassikStudioReverb | Philharmonik | IK Multimedia |