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  1. Miroslav Philharmonik - Vista:
    1. I bought a computer that has Vista installed on it. What do I have to do to use Miroslav Philharmonik?
    2. I just upgraded my PC’s OS from XP to Vista. What do I have to do to use Miroslav Philharmonik icon?
    3. After installing Miroslav Philharmonik in my Vista machine, I get the following error message after launching it: Registry Error - Please ensure this product has been installed properly. What should I do?
  2. Miroslav Philharmonik – Registration/Authorization/Updates:
    1. I have already installed, registered and authorized Miroslav Philharmonik in my main computer. What do I have to do to use Miroslav Philharmonik in other computers?
    2. How can I get a new Authorization Code?
    3. I’m a registered Miroslav Philharmonik 1.0 user and now I’d like to update to the Miroslav Philharmonik 1.1 version. What should I do?
    4. I just bought Miroslav Philharmonik 1.1. What should I do to register and authorize my new product?
  3. Miroslav Philharmonik 1.x – Starting Miroslav Philharmonik in several host applications:
    1. Starting Miroslav Philharmonik in Pro Tools 7.x
    2. Starting Miroslav Philharmonik in Cubase 4
    3. Starting Miroslav Philharmonik in Logic Pro 7.x / Logic Express
    4. Starting Miroslav Philharmonik in Digital Performer 5.x
    5. Starting Miroslav Philharmonik in Live 6.x
    6. Starting Miroslav Philharmonik in Sonar 6
    7. Starting Miroslav Philharmonik in GarageBand 3.x
    8. Starting Miroslav Philharmonik in Acid 6.x
    9. Starting Miroslav Philharmonik in Nuendo 3
    10. Starting Miroslav Philharmonik in Tracktion 3
  4. Miroslav Philharmonik 1.1 – Improvements/Sound updater:
    1. What are the main changes since the Miroslav Philharmonik 1.0 version?
    2. There are no available Instruments listed in the Miroslav Philharmonik browser. What should I do?
    3. After running the Miroslav Philharmonik 1.1 sound updater app and then launching SampleTank 2.2 in my PC machine, this message appeared: Registry error. Please ensure this product has been installed properly. What should I do?
    4. While opening any instrument I received this message: Brass Octaves Long LP.sti was not found in your system. Select relist on start up and restart the plug in. How can I solve this problem? I’m working in Mac.
    5. While selecting an instrument a message appears telling me that I have to update the sounds. However, I've already did it. Any suggestions?
    6. After running the sounds updater app in my PC, I’m able to use any Miroslav Philharmonik instrument except the 23 violins section. What should I do?
  5. Miroslav Philharmonik 1.0 - Installation/Authorization/iKey:
    1. After having installed Miroslav Philharmonik I have a crash when launching my Syncrosoft-protected sequencer.
    2. Before launching the installer, as soon as I insert the iKey I have windows displaying the "Found New Hardware Wizard" and I don't know what to do.
    3. I have installed Miroslav Philharmonik with ProTools LE. When I launch ProTools I get the error "This application has failed to start because MSVCP71.dll was not found. Re-installing the application may fix this problem." Then Philharmonik is not available as a plug-in. Why?
    4. I'm on Windows XP, and I'm installing the plug-in but as soon as the installer reaches the step "Miroslav Philharmonik Setup is performing requested operations" the system gives an error.
    5. While installing Philharmonik, Windows launches the "Found New Hardware Wizard". What should I do?.
    6. I have changed my studio computer, and now the plug-in is asking for authorization again, do I need a new Authorization Code?
    7. Why does the Authorization Wizard continue to pop up in Cubase/Nuendo?
    8. I have installed Miroslav Philharmonik and inserted the iKey, but the plug in is not authorized. Why?
    9. When I try to load Miroslav Philharmonik in my host application I get an error of:
  6. Miroslav Philharmonik 1.0 - Sounds/Outputs/Transpose/Pref's Modes:
    1. Will the Miroslav Philharmonik sounds work in SampleTank 2?
    2. Why is the outputs fixed at 16 in Miroslav Philharmonik?
    3. When I change the transpose option while playing, I get stuck notes.
    4. The Miroslav Philharmonik sounds are Mono or Stereo?
    5. I have Miroslav Philharmonik and I do not quite understand its Pref's Modes. Could you explain me in a simple way what the Hi Performance-Hi Quality Mode means?
  7. Miroslav Philharmonik 1.0 - iKey:
    1. What is the iKey and how does it work?
    2. How Miroslav Philharmonik iKey protection works.
    3. I am a Steinberg Cubase (or Nuendo) user, can I use my Syncrosoft USB key to run my Miroslav Philharmonik 1.0?
    4. Can I use my iLok key to authorize Miroslav Philharmonik 1.0?
  8. General FAQ - Authorization/Registration/Password:
    1. What is the Serial Number?
    2. Where can I find my IK product Serial Number?
    3. Why is the Wizard rejecting my Serial Number?
    4. During the Product Registration process I received this message: “The serial number is already registered…”
    5. I received this message: “The Serial number has been already registered by another user.”
    6. What is the Digital ID ?
    7. Where can I find my Digital ID?
    8. Why is my Digital ID rejected, during my Online Registration process?
    9. What is the Authorization Code ?
    10. I’ve already registered my product online, but I didn’t get an Authorization Code.
    11. How can I get a new Authorization Code?
    12. I have uninstalled and installed an IK product in the same computer. Do I need a new Authorization Code?
    13. Can I use the same Authorization Code on more than one computer?
    14. I have already installed, registered and authorized the IK product in my main computer. What I have to do to use the same IK Product in other computer?
    15. Is there any comparison chart related to the 3 codes required during the Registration/Authorization process?
    16. Where can I find my Serial Number, Digital ID and the Authorization Code of a registered IK Product?
    17. I need to log in into the User Area but I forgot my User name and Password. What should I do?
    18. I need to log in into the User Area but I forgot my username and password. After I entered my email (in order to get a new log in information) I received this error: “The Email Address supplied is not associated to any IK User”. What should I do?
  9. General FAQ - IK Multimedia webpage- Support Area/Online Store:
    1. How can I contact IK Multimedia Tech Support?
    2. What is the User Area?
    3. What do I have to do to become an IK Registered User?
    4. How can I access the User Area?
    5. Where can I get the latest software updates?
    6. Where can I register an IK Multimedia Product?
    7. Where can I change my Username/Password?
    8. Where can I manage my personal and product data?
    9. Where can I find the Online Store?
  10. General FAQ - Updates:
    1. Do IK products support Windows Vista?
    2. After installing all the IK software included in the Total Studio bundle in my Vista machine, I get the following error message after launching some of them: Registry Error - Please ensure this product has been installed properly. What should I do?
    3. Where can I download the latest IK products updates that are compatible with Cubase 4, Live 6, etc?
    4. Are all IK products compatible with Macintosh computers using Intel processors? Where can I find the updates?
    5. Do I need to pay for the IK Mac Intel Update?
  11. General FAQ - License:
    1. I'd like to transfer my IK product license to another person. How can I do that?
    2. Where can I buy a License Transfer Credit?
    3. Can I install IK products on multiple computers?
  12. General FAQ - USB dongle (iKey) related:
    1. Do I need the iKey to run the latest IK products versions?
    2. How can I transfer IK products’ licenses from one iKey to another one?
    3. In order to save USB ports, Can I transfer other companies’ product licenses to my iKey ? And viceversa?
    4. Can I transfer my IK licenses to an iLok key?
    5. If I transfer my license from one iKey to another one, and I enter the Authorization code that I got when I registered it the first time, I get an error that it no longer matches my serial and it refuses me.
    6. Sometimes, when I have multiple iKeys in the same hub my Syncrosoft License Control Center does not recognize one of them.
    7. I need to use my IK product protected by iKey simultaneously on more than one computer. What should I do?
 
If you need more assistance,
Contact the IK Multimedia Support Service