The Serial number is written on the Registration Card (included with your IK product, inside the license envelope). In the example below it shows where you can find the Serial number on your Registration Card .

- For a clear characters’ identification, please refer to the legend at the bottom of the card.

Note: the zero can easily be identified in your Serial Number because it is crossed by a line).

Probably because it found a mistyping, so please see below for the most common errors:

• Typing a 0 ("zero" number) instead of an O ("o" letter)
• Typing 1 ("one" number) instead of an I ("i" letter)
• Typing 2 ("two" number) instead of an Z ("z" letter)
• Typing 5 ("five" number) instead of an S ("s" letter)
• Typing 8 ("eight" number) instead of an B ("b" letter)
• Typing a "." (point) instead of a "-" (minus), and viceversa, is one of the most common occurrence.

Suggestions:

• When possible, please copy and paste the information.
• Cut off all the leading and trailing spaces.
• Please type all codes UPPERCASE during the installation and registration process.
• Check that the Serial Number that you are entering matches with the product installed. For instance, AmpliTube 2 Serial number-AmpliTube 2 installed.

Remember that you are only able to register your product once, so if you are trying to get a new authorization code, please read the 'How can I get a new Authorization Code?' FAQ.

If you bought a 2nd hand product, please contact IK Technical Support (go to Tech Support Page and click on send an email to support here ). After you pay the license transfer fee, the Serial Number will be changed to your account. However, if you purchased it new, please scan your sales receipt of the purchase and attach it in the Support Form, (Tech Support Page/send an email to support here).

The Digital ID is displayed in the Authorization window of your IK product, as shown in the following snapshot
.

Usually, this happens because the Digital ID was not submitted during the registration process. In order to get a new Authorization Code, please read the 'How can I get a new Authorization Code?' FAQ.

1. The computer in which you have installed the product is connected to Internet
2. The computer in which you have installed the product is NOT connected to Internet, but you have access to another computer that it is connected to Internet.

1. When the Product Authorization Wizard starts, insert your Serial number and click Next.
2. Choose Request a New Authorization Code and click Next.
3. Select Connect Using this Computer and click Next.
4. Type your Username and Password and click Next, then continue to step 5. If you do not have an IK Multimedia account select the second option and create one.
5. Click the Register Online button.
6. In the IK Product Registration Page, complete the required fields and click Submit.
7. Copy the Authorization Code recently generated.
8. Go back to the Product Authorization Wizard and click Next.
9. Click the Paste button. If the Authorization Code was properly pasted a green check mark will appear to its right. Click Next.
10. In the next window, your product Serial Number, Digital ID and Authorization Code will appear. Click Finish.

A) On the computer the software is installed:


1. When the Product Authorization Wizard starts, insert your Serial Number and click Next.
2. Choose Request a New Authorization Code and click Next.
3. Select Connect Using another Computer, then Next. The current Digital ID will appear. Write it down on paper (or copy it to a text editor and save it on a portable device such as flash drive, CD, etc).

B) On the computer that is connected to the Internet:


4. Now log in to the User Area at https://www.ikstore.com/Login/IKLogin.cgi. Then, click on Request a new Authorization Code and type (or paste) the Digital ID into the proper product empty box.
5. Now click on Get New Authorization Code. The new Authorization Code will be sent to your registered email address. Click Continue, scroll down to the new Authorization Code and write down or copy it.

A) On the computer the software is installed:


6. Go back to the Product Authorization Wizard, and click Next.
7. Type in the new Authorization Code. If the Authorization Code was properly inserted a green check mark will appear to its right. Click Next.
8. As a final step, please click Finish.

1. The computer in which you have installed the product is connected to Internet
   
2. The computer in which you have installed the product is NOT connected to Internet, but you have access to another computer that it is connected to Internet.
   

1. After launching your product and reaching the third Product Authorization Wizard window, please select; Yes, I already have an Authorization Code for this key. Click Next.
   
2. Now, log in into the IK Multimedia User Area at https://www.ikstore.com/Login/IKLogin.cgi. and click on Request a new Authorization Code.
   
3. Find your IK product and copy its Authorization Code (it will be highlighted in yellow).
   
4. Go back to the Product Authorization Wizard and click on the Paste button. A green check mark will be displayed if the process was successful. Click Next.
   
5. As a final step, please click Finish.
   

A) On the computer the software is installed:


1. After launching your product and reaching the third Product Authorization Wizard window, please select; Yes, I already have an Authorization Code for this key. Click Next.

B) On the computer that is connected to the Internet:


2. Now, log in into the IK Multimedia User Area at https://www.ikstore.com/Login/IKLogin.cgi. and click on Request a new Authorization Code.
3. Find your IK product and write down on paper its Authorization Code (it will be highlighted in yellow). You can also copy it to a text editor and save it on a portable device such as flash drive, CD, etc.

A) On the computer where the software is installed:


4. Type in the new Authorization Code. If the Authorization Code was properly inserted a green check mark will appear to its right. Click Next.
5. As a final step, please click Finish.

In your IK product interface, locate the Authorization button (the one with a small lock on it) and click on it. If your product version has no Authorization button, you can also log in into the User Area and click on Request a new authorization code. There you will be able to check all the main information about your registered products.

Please go to the User Area and enter your registered email address (in the proper empty box). You will receive an email with the necessary information to Log in.

Please go to Contact Tech Support, complete the Support form and send us your current email address. We will verify your account information and send you an email with the new login information.