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IK Multimedia FAQ		  
Contents
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  1. SampleTank 2 - Vista:
    1. I bought a computer that has Vista installed on it. What do I have to do to use SampleTank 2 ?
    2. I just upgraded my PC’s OS from XP to Vista. What do I have to do to use SampleTank 2 ?
    3. After installing SampleTank 2 in my Vista machine, I get the following error message after launching it: Registry Error - Please ensure this product has been installed properly. What should I do?
  2. SampleTank 2 - Registration/Authorization/Updates:
    1. I have already installed, registered and authorized SampleTank 2 in my main computer. What do I have to do to use SampleTank 2 in other computers?
    2. How can I get a new Authorization Code?
    3. I’m a registered SampleTank 2.1 user and now I’d like to update to the SampleTank 2.2 version. What should I do?
    4. I just bought SampleTank 2.2. What should I do to Register and Authorize my new product?
  3. SampleTank 2 – Starting SampleTank 2 in several host applications:
    1. Starting SampleTank™ 2 in Pro Tools 7.x
    2. Starting SampleTank™ 2 in Cubase 4
    3. Starting SampleTank™ 2 in Logic Pro 7.x / Logic Express
    4. Starting SampleTank™ 2 in Digital Performer 5.x
    5. Starting SampleTank™ 2 in Live 6.x
    6. Starting SampleTank™ 2 in Sonar 6
    7. Starting SampleTank™ 2 in GarageBand 3.x
    8. Starting SampleTank™ 2 in Acid 6.x
    9. Starting SampleTank™ 2 in Nuendo 3
    10. Starting SampleTank™ 2 in Tracktion 3
  4. SampleTank 2.2 - Improvements/Basic Concepts:
    1. What are the main changes since the ST 2.1 version?
    2. How can I launch SampleTank 2.2 as standalone?
    3. Could you explain me how to set up the Audio Configuration?
    4. Where can I find the SampleTank 2 Manuals?
    5. There are no available Instruments listed in the SampleTank 2 browser. What should I do?
    6. Which is the default location for SampleTank 2 sounds?
    7. I want to install SampleTank 2 sounds in an external drive. What I have to do?
    8. How can I change each part Outputs?
    9. How can I control the glissando time between two notes?
    10. How can I bypass all effects at once?
    11. How can I keep the same effects selections while changing instruments?
    12. How can I save multiple or single effects settings for future recall?
    13. How can I change the Synth Sampler parameters for a specific instrument zone?
    14. I have SampleTank 2 and I do not quite understand its Pref's Modes. Could you explain me in a simple way what the Hi Performance-Hi Quality Mode means?
    15. Could you explain me how to use the Program change feature in Pro Tools?
  5. SampleTank 2.1 – Preanalysis/Combis/Authorization:
    1. SampleTank 2.1 is crashing DP 4.x
    2. SampleTank 2 freezes my Mac while pre-analyzing Stretch sounds.
    3. After updating to ST 2.1, my old SampleTank 2 preset/Combis don’t show up in the new version.
    4. I’ve upgraded to SampleTank 2.1 and now it’s asking me to authorize the program again. What should I do?
  6. SampleTank (PRIOR to 2.1 version) - Installation/Registration/Authorization:
    1. When I downloaded the newest updates for SampleTank, the Authorization Wizard now appears, and it seems that the Digital ID has changed.
    2. SampleTank doesn't remember my Authorization Code when I restart my sequencer
    3. While installing SampleTank in MAC OSX I’ve received this message; (Error creating folder. 1008:9,-5000 access denied error)
  7. SampleTank (PRIOR to 2.1 version) – Pro Tools:
    1. How do I use / setup SampleTank in Pro Tools?
    2. The Stereo Aux Input track is not getting any signal when using SampleTank and Mbox.
    3. When I installed SampleTank in Pro Tools 6.x (PC Version) it did not show up in Pro Tools at all.
  8. SampleTank (PRIOR to 2.1 version) – Concepts/Audio/CPU/Samples/Upgrade/Bounce to disk/Combis :
    1. What are the main SampleTank 2 features?
    2. Could you briefly explain what is the difference between SampleTank product versions? For example, ST Free, ST LE, ST SE, ST 2L and ST 2XL?
    3. When playing SampleTank I hear strange pops, noise or unpleasant sounds.
    4. SampleTank seems to use a lot of CPU on my system. What can I do about this?
    5. Why does SampleTank not remember the samples that are loaded in my MIDI channels after I restart my host program?
    6. SampleTank OSX upgrade procedures
    7. Printing MIDI tracks to audio: the bounce to disk process
    8. Using SampleTank 2, I am unable to load some of the free Combi's that are online in my User Area. When I attempt to load them it causes my host to lock up.
  9. SampleTank (PRIOR to 2.1 version) – Digital Performer :
    1. I don't have SampleTank as an output choice on a Digital Performer MIDI track. What can I do?
    2. How do I bounce SampleTank MIDI tracks to audio tracks in Digital Performer?
    3. I am using Digital Performer in OSX and when I updated SampleTank, the knobs on the interface flicker and move around wildly.
    4. I've upgraded to Digital Performer on Panther and now none of my IK products show up anymore?
  10. SampleTank (PRIOR to 2.1 version) – Logic :
    1. MAC: Problems with SampleTank and AmpliTube in Logic 5.5
    2. I have upgraded to Logic 7 and now SampleTank won't work anymore.
  11. SampleTank SE/ST 1 Free:
    1. In my Mac Intel machine, I am the only user (Administrator Account). However, ST 2 SE does not save its Authorization Code. Every time that I open it, the Product Authorization Wizards pops up. What do you suggest?
    2. SampleTank 2 SE (Mac Intel) doesn't remember my Authorization Code. Everytime that I insert ST2 SE, it is asking me to reenter the Authorization Code.
    3. I have uninstalled SampleTank 2SE (bundled with the Digidesign Ignition Pack) and installed the SampleTank 2SE that is included with the Tracktion 3 package. Now, SampleTank 2SE works ok in Tracktion 3 but does not show up anymore in Pro Tools. Why? and what should I do?
    4. Where can I download the SampleTank 2 SE Mac Intel version included in the Pro Tools Ignition Pack?
    5. When installing the SampleTank SE (RTAS) disk, the installer appears to be doing nothing for an extended period.
    6. I have SampleTank 1 Free that came with a bundle and I cannot register it online.
    7. Which are the limitations of the ST Free version?
  12. General FAQ - Authorization/Registration/Password:
    1. What is the Serial Number?
    2. Where can I find my IK product Serial Number?
    3. Why is the Wizard rejecting my Serial Number?
    4. During the Product Registration process I received this message: “The serial number is already registered…”
    5. I received this message: “The Serial number has been already registered by another user.”
    6. What is the Digital ID ?
    7. Where can I find my Digital ID?
    8. Why is my Digital ID rejected, during my Online Registration process?
    9. What is the Authorization Code ?
    10. I’ve already registered my product online, but I didn’t get an Authorization Code.
    11. How can I get a new Authorization Code?
    12. I have uninstalled and installed an IK product in the same computer. Do I need a new Authorization Code?
    13. Can I use the same Authorization Code on more than one computer?
    14. I have already installed, registered and authorized the IK product in my main computer. What I have to do to use the same IK Product in other computer?
    15. Is there any comparison chart related to the 3 codes required during the Registration/Authorization process?
    16. Where can I find my Serial Number, Digital ID and the Authorization Code of a registered IK Product?
    17. I need to log in into the User Area but I forgot my User name and Password. What should I do?
    18. I need to log in into the User Area but I forgot my username and password. After I entered my email (in order to get a new log in information) I received this error: “The Email Address supplied is not associated to any IK User”. What should I do?
  13. General FAQ - IK Multimedia webpage- Support Area/Online Store:
    1. How can I contact IK Multimedia Tech Support?
    2. What is the User Area?
    3. What do I have to do to become an IK Registered User?
    4. How can I access the User Area?
    5. Where can I get the latest software updates?
    6. Where can I register an IK Multimedia Product?
    7. Where can I change my Username/Password?
    8. Where can I manage my personal and product data?
    9. Where can I find the Online Store?
  14. General FAQ - Updates:
    1. Do IK products support Windows Vista?
    2. After installing all the IK software included in the Total Studio bundle in my Vista machine, I get the following error message after launching some of them: Registry Error - Please ensure this product has been installed properly. What should I do?
    3. Where can I download the latest IK products updates that are compatible with Cubase 4, Live 6, etc?
    4. Are all IK products compatible with Macintosh computers using Intel processors? Where can I find the updates?
    5. Do I need to pay for the IK Mac Intel Update?
  15. General FAQ - Bundle (Digidesign):
    1. I’m an owner of a MacOS X (Intel & PPC) computer. Where can I download the Mac Intel version of the products included in the Pro Tools Ignition Pack?
    2. I’m a Pro Tools user and I have the Digidesign Bundle. Unfortunately, I’m not able to authorize my AmpliTube LE/T-Racks EQ programs in OSX (even though I’m pasting the provided Authorization codes).
    3. I just upgraded my T-Racks Plug-in (from the Digidesign Bundle version) but I’m not able to authorize it within my Pro Tools session (MAC OSX).
    4. Amplitube LE will not accept its Authorization Code, it says: “Please check Authorization codes”, but I’m sure that they are correct. What should I do?
  16. General FAQ - License:
    1. I'd like to transfer my IK product license to another person. How can I do that?
    2. Where can I buy a License Transfer Credit?
    3. Can I install IK products on multiple computers?
 
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