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IK Multimedia FAQ		  
Contents
Keyword Search:
 
  1. T-RackS - Vista:
    1. I bought a computer that has Vista installed on it. What do I have to do to use T-RackS?
    2. I just upgraded my PC’s OS from XP to Vista. What do I have to do to use T-RackS?
  2. T-RackS 24 - Vista:
    1. I bought a computer that has Vista installed on it. What do I have to do to use T-RackS 24?
    2. I just upgraded my PC’s OS from XP to Vista. What do I have to do to use T-RackS 24?
    3. After installing T-RackS 24 in my Vista machine, I get the following error message after launching it: Registry Error - Please ensure this product has been installed properly. What should I do?
    4. After launching T-Racks 24 in my Vista machine, the Digital ID looks like “AAAAAAAA-AAAA…” What should I do?
  3. T-RackS / T-RackS 24– Registration/Authorization/Updates:
    1. I have already installed, registered and authorized T-RackS in my main computer. What do I have to do to use T-RackS in other computers?
    2. How can I get a new Authorization Code?
    3. I’m a registered T-RackS 24 user and now I’d like to update to the T-RackS 24 Universal Binary version. What should I do?
    4. I just bought T-RackS 24. What should I do to Register and Authorize my new product?
  4. T-RackS – Upgrades/Digital Delivery:
    1. Where can I find the T-RackS Universal Binary version?
    2. I just bought T-RackS plug-in from your website (via digital delivery) but I have no idea where to go or what to do to download it.
    3. Where can I download the T-RackS Eq Mac Intel version included in the Pro Tools Ignition Pack?
    4. How do I upgrade to T-RackS Plug-in for Mac OS X?
  5. T-RackS 24:
    1. After buying T-RackS 24 via your online store (Digital delivery) I’ve received 2 cross platform serials number. Which one should I use in each case? Could you clarify please?
    2. I’m a registered user. Is there any T-RackS 24 Mac Intel compatible version? Where can I download it?
    3. After installing T-RackS 24 in my PC, a black screen appears while launching it.
    4. Where are the presets located in T-RackS 24 Stand Alone?
    5. Can I use T-RackS 24 stand alone with my Digidesign hardware?
  6. T-RackS – Pro Tools:
    1. The T-RackS EQ included in my Digidesign Bundle will not accept its Authorization Code even though it’s correct. Mac.
    2. In Pro Tools, I try to load T-RackS but I receive a Pro Tools error; DAE error #7401, and the plug-in will not load. What is this?
    3. When I've installed T-RackS in Pro Tools 6.x (PC Version) it does not show up in Pro Tools at all.
    4. When I load T-RackS in Pro Tools and try to authorize it, the Demo & Register buttons do not work. The plug in just freezes up.
  7. T-RackS – Concepts and capabilities:
    1. What is T-RackS?
    2. Could you briefly explain what is the difference between the T-RackS product versions? For example, T-RackS Eq, T-RackS, T-RackS 24, T-RackS VS?
    3. Can I use T-RackS to actually burn CD-ROMs?
    4. Can I insert a Fade in or Fade out in the middle of the audio file?
  8. T-RackS - Platforms/Copy Protection/Sound files support/GUI/”I” button:
    1. What platforms does T-RackS support?
    2. How does copy protection work in T-RackS?
    3. Does T-RackS support the Sound Designer II format? Does T-RackS support 24 bit, 96 kHz files (via AES/EBU input) files?
    4. How about MP3 support?
    5. Windows: When I run T-RackS, all the interface parts are not visible but I can read all the green words. What's wrong?
    6. In the Mac Intel version of T-RackS Eq (included in the Ignition Pack), after I click on the “I” (Information) button an About windows appear. How can I close it back?
  9. T-RackS – Logic:
    1. I have upgraded to Logic 7 and now T-RackS won't work anymore.
    2. T-RackS is not passing audio in Logic 7.1
  10. General FAQ - Authorization/Registration/Password:
    1. What is the Serial Number?
    2. Where can I find my IK product Serial Number?
    3. Why is the Wizard rejecting my Serial Number?
    4. During the Product Registration process I received this message: “The serial number is already registered…”
    5. I received this message: “The Serial number has been already registered by another user.”
    6. What is the Digital ID ?
    7. Where can I find my Digital ID?
    8. Why is my Digital ID rejected, during my Online Registration process?
    9. What is the Authorization Code ?
    10. I’ve already registered my product online, but I didn’t get an Authorization Code.
    11. How can I get a new Authorization Code?
    12. I have uninstalled and installed an IK product in the same computer. Do I need a new Authorization Code?
    13. Can I use the same Authorization Code on more than one computer?
    14. I have already installed, registered and authorized the IK product in my main computer. What I have to do to use the same IK Product in other computer?
    15. Is there any comparison chart related to the 3 codes required during the Registration/Authorization process?
    16. Where can I find my Serial Number, Digital ID and the Authorization Code of a registered IK Product?
    17. I need to log in into the User Area but I forgot my User name and Password. What should I do?
    18. I need to log in into the User Area but I forgot my username and password. After I entered my email (in order to get a new log in information) I received this error: “The Email Address supplied is not associated to any IK User”. What should I do?
  11. General FAQ - IK Multimedia webpage- Support Area/Online Store:
    1. How can I contact IK Multimedia Tech Support?
    2. What is the User Area?
    3. What do I have to do to become an IK Registered User?
    4. How can I access the User Area?
    5. Where can I get the latest software updates?
    6. Where can I register an IK Multimedia Product?
    7. Where can I change my Username/Password?
    8. Where can I manage my personal and product data?
    9. Where can I find the Online Store?
  12. General FAQ - Updates:
    1. Do IK products support Windows Vista?
    2. After installing all the IK software included in the Total Studio bundle in my Vista machine, I get the following error message after launching some of them: Registry Error - Please ensure this product has been installed properly. What should I do?
    3. Where can I download the latest IK products updates that are compatible with Cubase 4, Live 6, etc?
    4. Are all IK products compatible with Macintosh computers using Intel processors? Where can I find the updates?
    5. Do I need to pay for the IK Mac Intel Update?
  13. General FAQ - Bundle (Digidesign):
    1. I’m an owner of a MacOS X (Intel & PPC) computer. Where can I download the Mac Intel version of the products included in the Pro Tools Ignition Pack?
    2. I’m a Pro Tools user and I have the Digidesign Bundle. Unfortunately, I’m not able to authorize my AmpliTube LE/T-Racks EQ programs in OSX (even though I’m pasting the provided Authorization codes).
    3. I just upgraded my T-Racks Plug-in (from the Digidesign Bundle version) but I’m not able to authorize it within my Pro Tools session (MAC OSX).
    4. Amplitube LE will not accept its Authorization Code, it says: “Please check Authorization codes”, but I’m sure that they are correct. What should I do?
  14. General FAQ - License:
    1. I'd like to transfer my IK product license to another person. How can I do that?
    2. Where can I buy a License Transfer Credit?
    3. Can I install IK products on multiple computers?
 
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